Policies 

Shipping Policy

We offer nationwide shipping within New Zealand.
Processing times may vary depending on order volume, but most orders are dispatched within a few business days. Delivery times are estimates only and may be affected by courier delays. Once an order has been shipped, we are not responsible for delays or lost parcels.

Returns & Exchange

We want you to love your purchase. If you are not completely satisfied, please contact us through our social media platforms or through sterlingnz2026@gmail.com within 14 days of purchase.

To be eligible for a return or exchange:

• Items must be unworn and in original condition

• Items must be returned in original packaging

• Proof of purchase is required

Please note that sale items or earrings (for hygiene reasons) may not be eligible for return.

Refunds 

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method.

Order Issues 

If there is an issue with your order (wrong item, damaged item, etc.), please contact us as soon as possible so we can resolve it quickly.